Return & Refund

Hassle-Free Returns​​
We aim for every purchase to meet your expectations. If it doesn’t, here’s our process:

​​RETURN WINDOWS​​

• Unopened/unused items: Eligible for full refund within 30 days.
• Defective/damaged items: Eligible for returns within 14 days (proof of issue required).

​​RETURN CONDITIONS​​

• Items must include all original components and accessories.
• Safety gear must be clean and undamaged for compliance.

​​HOW TO RETURN​​

1. Email [email protected] with your order number and “Return Request” in the subject line.
2. Receive a prepaid shipping label (free for defective items).
3. Ship items in original packaging within 5 business days.

​​REFUND PROCESS​​

• Refunds processed within 3 business days after receiving returns.
• Funds returned to original payment method; store credit option includes +10% bonus for future purchases.

​​NON-RETURNABLE ITEMS​​

• Customized or personalized products.
• Opened consumables (e.g., maintenance supplies).
• Final sale items marked “Clearance” or “Special Promotion.”